Workflows for work that runs the business

Today, we're releasing Workflows in public preview. Workflows is the orchestration layer for enterprise AI. It brings the durability, observability, and fault tolerance required to move AI-powered processes from proof of concept to production reliably. Organizations like ASML, ABANCA, CMA-CGM, France Travail, La Banque Postale, Moeve , and many more are already running Workflows to automate critical processes.

Enterprise teams today have access to capable models. What they lack is a way to run them reliably in production. We see this across every industry we work with. The failure modes are consistent: pipelines that run in a notebook but fail silently in production with no trace, long-running processes that can't survive a network timeout, multi-step operations that need human approval mid-execution but have no mechanism to pause and resume, and systems that offer no way to verify they're still doing what they're supposed to after deployment.

Building all of the capabilities to address these challenges is months of complex work for enterprises: the orchestration layer has to be stitched together from scratch, and the components it connects, inference, agents, connectors, observability, each come from different tools with their own interfaces and formats.

Workflows is part of Studio, so the orchestration layer and the components it orchestrates are built to work together. Once a business process is identified, developers write the workflow in Python. Every workflow can then be published to Le Chat so anyone in the organisation can trigger it. Every step is tracked and auditable in Studio. By bringing all of this together, Workflows lets your organisation go from identifying a use case to running it in production in days.

Using Workflows, a customer is able to automate this end to end. The workflow validates every incoming shipping document against customs rules, checks for anomalies, flags anything that needs human sign-off, waits for approval, then releases the cargo. With Workflows, the human approval step is a single line of code: wait_for_input(). The workflow pauses, waits for as long as it takes with no compute consumption, notifies the reviewer, and resumes exactly where it left off. Studio records the full execution history.

With Workflows, incoming tickets are analysed, categorised by intent and urgency, and routed to the right downstream process automatically. Each routing decision is visible and traceable in Studio. When the categorisation is wrong, the team corrects it at the workflow level.

With Workflows, the entire review process only takes minutes and Studio surfaces every step as a structured timeline you can drill into at any level of detail, down to specific traces with native support for OpenTelemetry.

Support teams deal with volume. Refund requests, technical issues, billing disputes, account escalations. Routing them to the right team quickly and consistently is what determines resolution time.

As mentioned, Mistral AI customers are already using Workflows to automate business processes and run them in production. The examples below show how durability, observability, and human-in-the-loop approvals work in practice.

Global shipping runs on paperwork. A single cargo release can involve customs declarations, dangerous goods classifications, safety inspections, and regulatory checks across multiple jurisdictions. A missed step can result in cargo delays at port and potential compliance breaches.

The operational requirements for a use case like this are: the system must survive intermittent timeouts, pause mid-execution for human review, and produce a precise account of where and why when something fails.