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Salesforce is partnering with Anthropic to integrate Claude into its Einstein AI capabilities. The collaboration brings advanced AI models to Salesforce's ecosystem. Specific implementation details and timelines were not provided.
Salesforce customers can now select Claude models for AI-powered Salesforce applications and experiences built with the Salesforce Platform. The latest Claude models—Claude 3.5 Sonnet, Claude 3 Opus, and Claude 3 Haiku—are now available to Salesforce customers using Amazon Bedrock.
Now, Claude can help Salesforce enterprises improve efficiency, insight, and personalization across their entire operation, including sales, customer service, marketing, commerce, and IT, among others.
Claude is designed for enterprise-grade security and accuracy, with industry-leading skills that lead to near-human voice and tone and less hallucination than other LLMs. Salesforce customers can now select Claude models in prompt templates that power custom AI experiences or, most recently, custom actions for Agentforce Agents , which can plan and take action on behalf of employees and customers.
For more information on how to leverage Claude within your Salesforce environment, contact your Salesforce representative. Check out this AWS Developer blog to learn how you can build generative AI–powered Salesforce applications with Amazon Bedrock.
In Summer ’24, Salesforce added Anthropic Claude 3 models hosted on Amazon Bedrock to their AI platform. This is in addition to their existing LLM options.
Salesforce customers can now access the latest Claude 3.5 Sonnet, Claude 3 Opus, and Claude 3 Haiku models through the Bring Your Own Large Language Model (BYO LLM) feature in Salesforce’s tools that make it easy for admins and developers to create and customize AI applications without needing advanced coding skills. These tools help Salesforce admins and developers customize, build, and extend their AI applications.
All interactions with Claude flow through Salesforce's secure AI systems, ensuring responsible AI use with safeguards like dynamic grounding and toxicity detection through the Einstein Trust Layer .
To evaluate the safety of our systems, Anthropic is giving employee-like access to a team from METR, a nonprofit that evaluates frontier AI models, and we're in early discussions with several other organizations, including Hugging Face.
This partnership highlights the ongoing integration of advanced foundational AI models like Claude into major enterprise software platforms such as Salesforce Einstein.