Introducing workspace agents in ChatGPT

Today, we’re introducing workspace agents in ChatGPT. Teams can now create shared agents that handle complex tasks and long-running workflows, all while operating within the permissions and controls set by their organization.

Workspace agents are an evolution of GPTs. Powered by Codex, they can take on many of the tasks people already do at work—from preparing reports, to writing code, to responding to messages. They run in the cloud, so they can keep working even when you’re not. They’re also designed to be shared within an organization, so teams can build an agent once, use it together in ChatGPT or Slack, and improve it over time.

AI has already helped people work faster on their own, but many of the most important workflows inside an organization depend on shared context, handoffs, and decisions across teams. Workspace agents are designed for that kind of work: they can gather context from the right systems, follow team processes, ask for approval when needed, and keep work moving across tools. For example, our sales team at OpenAI uses an agent to pull together details from call notes and account research, qualify new leads, and draft follow-up emails right in a rep’s inbox. It helps account teams spend less time stitching together details and more time with customers.

To get started, click Agents in the ChatGPT sidebar and describe a workflow your team does often. ChatGPT will guide you step by step to turn it into an agent. Workspace agents are available in research preview in ChatGPT Business, Enterprise, Edu, and Teachers plans.

Knowledge is often scattered across people and systems. Workspace agents give teams a way to turn that knowledge into a reusable workflow: one that follows the right process, uses the right tools, and can be shared across the organization.

Product Feedback Router : Monitors Slack, support channels, and public forums, then turns feedback into prioritized tickets and weekly product summaries.

Workspace agents will be free until May 6, 2026, with credit-based pricing starting on that date.

We’ll keep adding more great things in the weeks ahead to help teams get more work done with less manual effort. This includes new triggers that can start work automatically, better dashboards to understand and improve performance, more ways for agents to take action across your business tools , and support for workspace agents in the Codex app.

Editor’s note: GPTs will remain available while teams test workspace agents with their workflows. Soon, we’ll make it easy to convert GPTs into workspace agents.

Describe the job you want done or just drop in a file. ChatGPT helps turn it into an agent: defining the steps, connecting the right tools, adding skills, and testing it until it works the way you expect.

Here are a few agents teams at OpenAI have built—and that your team can build, too: