Introducing the Admin plugin for ChatGPT Work and Codex

OpenAI has introduced the Admin plugin for ChatGPT Work and Codex, providing a streamlined way for administrators to analyze workspace information, update settings, and act on requests within a single conversation. Instead of switching between analytics, settings, and reports, admins can use the plugin to understand adoption and usage, manage members and groups, control access and permissions, and adjust usage limits and spending requests. The tool also supports automating recurring checks and high-volume requests without custom engineering, allowing integration with platforms like Slack and Microsoft Teams for approvals. Operating within each user's existing role and permissions, the Admin plugin maps instructions to supported read or write actions while honoring workspace policies. OpenAI reports that its own IT team utilizes ChatGPT Work and Codex to shift operations, noting that a deployed workflow in Slack handles employee IT requests and resolves approximately 45 percent of support ticket volume. By converting support ticket data into operational health dashboards, the IT team has gained continuous visibility, eliminated backlogs, and prioritized demands despite a doubling of support volume. Admins can begin using the new feature by enabling the plugin in workspace settings and installing it from the Plugins directory in ChatGPT Work on the web or desktop app.