HP Inc. launches Frontier strategic partnership with OpenAI

Enterprise transformation rarely starts all at once. More often, it begins when small teams prove a new way of working is possible. That was the case with HP Inc., which just announced it will scale activation of its OpenAI Frontier strategic partnership, following a series of successful pilots across different areas.

The strategic partnership extends how HP is deploying frontier capabilities to help its global efforts to enhance customer-facing experiences and accelerate transformation across its operations. Once scaled, the strategic partnership will focus on deploying AI across the organization in areas ranging from customer and partner-facing solutions and experiences, customer telemetry insights and reporting, employee productivity, and software development.

As soon as HP began testing OpenAI Frontier in February 2026, the company started exploring different ways it can use the platform. Early signs of success arrived quickly.

ChatGPT and Codex: HP is using ChatGPT to support broad knowledge work such as research, analysis, ideation, and workflow automation, while Codex supports modernization, planning, UI scaffolding, and parallel software-delivery tasks.

Pricing, partner, store, and customer support workflows: HP’s channel ecosystem is a major platform opportunity with more than 80% of its business flowing through partners, and 100,000+ partners using the Partner Portal globally. Frontier will help HP create a more consistent self-service layer across store, partner, chat, and voice experiences, giving customers and partners faster ways to get answers, complete routine workflows, and move toward resolution or conversion. For partners, AI agents can provide always-on guidance across program navigation, business information, and various aspects of partner operations management, shortening information-to-action times, improving satisfaction, and reducing manual load.

Workforce Experience Platform (WXP) and device context: HP’s WXP platform offers a single pane of glass that can manage entire fleets of devices and provide peace of mind for CIOs. Using Frontier, HP is exploring how device telemetry, support knowledge, operational objects, schemas, and runbooks can help AI reason across fleet health signals, investigate crashes, Wi-Fi issues, and app hangs faster, eventually supporting grounded remediation.

Cyber/security: Security is both a proof point and a governance layer. HP teams have used ChatGPT to proactively remediate critical vulnerabilities and speed security analysis across tools, with a directional estimate of roughly 82 hours/week of security-team capacity unlocked. As these cases scale, Frontier’s support for permissioning, evaluation, and deployment controls helps HP move quickly and free up human capital while keeping the work reviewable.

One engineer used OpenAI models to move through 122 pull requests across 43 projects in a matter of weeks. A security team used these models to remediate several software bugs in a day, work they estimated could otherwise have taken up to a month.

As pilot usage deepened, it also became clearer how the tools powered by OpenAI could move from experiment to daily workflows. For enterprise teams, time often disappears as code moves through tests, reviews, security checks, and handoffs across tools and sprint plans. At HP, OpenAI tools helped compress that time into a faster, more collaborative rhythm. “It has been an amazing tool, and I am using it daily,” said one HP engineer.

That growing utility across its test cases started to show how these individual wins could become part of a repeatable system HP could scale across the enterprise. Early successes also included HP teams finding immediate value in OpenAI APIs and tools like ChatGPT and Codex inside real everyday work, proving where AI could compress time, reduce friction, and improve execution.