How Omio is building the future of conversational travel

Multimodal travel platform Omio is transitioning into an AI-native company by integrating OpenAI technology into both its consumer products and internal operations. Working as an early OpenAI partner, Omio connects its global transportation network, which spans over 3,000 providers across 47 countries, directly to OpenAI models. In 2023, the platform launched one of the earliest conversational travel experiences on ChatGPT, allowing users to ask natural-language questions about routes, pricing, and live inventory to discover and book journeys. More recently, Omio expanded this initiative with a dedicated ChatGPT experience grounded in verified travel data, signaling a broader industry shift from traditional search-based interfaces to conversational commerce. Internally, Omio has driven AI adoption across the entire organization. After initially rolling out ChatGPT for employee experimentation, the company integrated Codex deeply into its engineering workflows. According to Omio CTO Tomas Vocetka, every engineer now uses Codex across the software development lifecycle, allowing projects that previously required multiple developers a quarter to be completed by a single developer in about a month. Overall, Omio estimates that product development time has dropped to approximately 20% of previous requirements. The company emphasizes a strategy focused on workflow redesign, strong governance, and human accountability, treating AI as a fundamental business transformation initiative rather than a standalone technology project.